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Shipping
And returns

PRODUCT

COOLER CLEANSE

  • NATIONAL DELIVERY

    Our team does our best to process your order within 1-3 business days. Orders are not processed on weekends or holidays.

    Our juices are delivered within the continental U.S. via FedEx Shipping. FedEx will deliver your juices Tuesday through Friday. To ensure maximum freshness, we do not schedule orders to arrive on Saturday, Sunday or Monday.

    FedEx Shipping may arrive at noon or as late as 8:00 PM. Due to weather conditions or other FedEx delays, your package may arrive after the estimated time. Don’t worry – we’ve got you covered and pack our boxes with enough ice to keep them cold through extended ship times. You will receive a tracking number via email 48 hours before your scheduled delivery date and can track your order here.

    Please inspect your delivery immediately upon receipt. If you have any issues with your order, you must file a claim within 24 hours of receipt. We cannot be responsible for damaged or compromised juices due to the following:

    • Incorrect addresses. We ship to the exact address you enter at checkout. Please take a moment to ensure that the address is correct before finalizing your order.
    • Unopened shipments. All boxes are clearly marked “Perishable” and must be opened and the contents refrigerated upon receipt.
    • Gift shipments sent to recipients who are out of town or otherwise unavailable to receive the juices. Please notify the recipient of the pending arrival of perishable juices.
    • Orders sent to a multi-unit dwelling such as apartment buildings may not be released unless someone is home to accept them. Please consider shipping to your work address where you can refrigerate your juices upon arrival.
  • REFUNDS

    We do not offer refunds after your order is confirmed. If you need to change or postpone your order, you must notify within 24 hours of your order. We will give you a credit to use at any available time in the following 12-month period. We do not offer credit for cancellations made after the initial 24 hour period. We cannot offer credit if you cancel during the cleanse. We reserve the right to make decisions case by case.



    What if I received a product that’s wrong or damaged? Contact Us

  • REMEMBER TO…

    Refrigerate your juices right away! We ship your juices inside an insulated liner that converts a cardboard box into a cooler. Your juice will arrive packed in ice and chilled to approximately 40 degrees. The juices should be refrigerated as soon as you receive your delivery to ensure that they remain fresh.

    Recycle! We are committed to reducing waste! Our juice bottles are made of #1 PET plastic, the easiest plastic to recycle. Please rinse and dispose of the bottles in your recycling. Cooler Cleanse and Juice Generation work exclusively with Fedex and PeriShip , the leaders in the management of overnight shipping of perishable products.

  • ORDERING POLICY

    We do not offer refunds after your order is confirmed. If you need to change or postpone your order, you must notify within 24 hours of your order. We will give you a credit to use at any available time in the following 12-month period. We do not offer credit for cancellations made after the initial 24 hour period. We cannot offer credit if you cancel during the cleanse. We reserve the right to make decisions case by case.

    Orders: Orders can be placed 24 hours a day, seven days a week via our website

    Payment Options: We accept Visa, MasterCard, American Express. We also accept ATM cards with a VISA or MasterCard logo.

    Sales Tax: All applicable sales tax is included in the quoted price.

    Order Confirmation: You will receive an e-mail confirmation immediately after you submit your order confirming the details of your Cooler Cleanse.

ACTIVATED NUTRITION

  • NATIONAL DELIVERY

    Activated Nutrition blends are delivered within the continental U.S. via FedEx Shipping.

    We’ll send you a shipping confirmation email once your order is in transit. This email will include your tracking number so that you can track your shipment via Fedex.com.

    Please inspect your delivery immediately upon receipt. If you have any issues with your order, please contact us at orders@juicegeneration.com. We cannot be responsible for damaged or compromised products due to the following:

    • Incorrect addresses. We ship to the exact address you enter at checkout. Please take a moment to ensure that the address is correct before finalizing your order.
    • Gift shipments sent to recipients who are out of town or otherwise unavailable to receive the package. Please notify the recipient of the pending arrival of the blends.
    • Orders sent to a multi-unit dwelling such as apartment buildings may not be released unless someone is home to accept them.
  • REFUNDS

    We cannot accept returns and offer refunds. All sales are final. If a product arrives damaged, please contact our Customer Service Team at orders@juicegeneration.com.

    To pause your shipment or reschedule for a future date, please reach out to our Customer Service Team at orders@juicegeneration.com ASAP.

    Have more questions? Submit a request.

  • ORDERING POLICY

    Orders: Orders can be placed 24 hours a day, seven days a week via our website.

    Payment Options: We accept Visa, MasterCard and American Express. We also accept ATM cards with a VISA or MasterCard logo.

    Sales Tax: All applicable sales tax is included in the quoted price.

    Order Confirmation: You will receive an email confirmation immediately after you submit your order confirming the details of your Activated Nutrition order.