FAQ

  • PRODUCTS
  • Yes! When you step up to the counter and place your order, we make your drink right there, on the spot. We recommend drinking it soon after purchasing to get the maximum amount of nutrients, which tend to break down slightly once exposed to air.
  • Your order is made right there on the spot using centrifugal juicers which use spinning blades to extract juice from fruits and vegetables. But you can also pick up our bottled juices on sale in our store refrigerators. These bottled cold pressed juices are made with a hydraulic press at our USDA Certified Organic production facility within the past 24 hours. This method uses high pressure to extract the juice, which preserves the highest nutritional content possible and delivers pulp-free juices that are superb for detoxification programs. At Juice Generation we offer both made-to-order centrifugal juices and cold pressed bottled versions because it's a question of taste and convenience!
  • All of our cold pressed juices are certified Non-GMO. Being certified by the Non-GMO Project guarantees that we only source produce and products that are void of GMO (genetically modified organisms). So you can rest assured knowing each sip, each bite is 100% natural.
  • Much of it is. Availability of organic produce varies seasonally, so we often select locally grown, pesticide-free produce rather than certified-organic produce shipped from far away. Year-round and unequivocally, our cold pressed juices and production facility are USDA certified organic.
  • HPP stands for High Pressure Pascalization, and it’s a method used to extend the shelf life of juice—and save money. Our cold pressed juices aren't treated with HPP. Because we believe that fresh is best, we don’t use artificial means to extend the life of a product for our benefit. We’d rather have them brimming with nutrients and better for you. 
  • Our cold pressed juices are certified kosher when sealed and bearing the OU symbol.
  • Yes! All of our juices and smoothies are gluten-free. We also offer a range of gluten-free snacks and baked goods.
  • Although the ingredients in our hemp granola do not include wheat or any gluten-containing products, the granola is not certified gluten-free as it is not produced in a gluten-free facility. The granola contains rolled oats and as this can sometimes bring gluten cross-contamination, those with serious gluten intolerances should avoid this product. The granola is certified organic and GMO free.
  • Most of our menu is vegan. That said, we do use whey protein in Strawberry Superhero and Protein Knockout. Honey is also used in our Gold Force smoothie bowl and throughout the Juice Farmacy menu. If you'd like a plant-based substitute let us know – we're happy to make the swap.
  • Our smoothies and bowls have the option of unsweetened almond milk or unsweetened coconut milk. They are both non-dairy, non-GMO, and vegan. Neither plant milk contains carrageenan. 
  • You can choose to sweeten any smoothie with organic dates or organic agave nectar—a plant-derived sweetener with a light, caramel taste that is made from the same succulent used to make tequila. But if you don’t want any added sweetener, let us know and we can leave it out.
  • Açaí, known as a "superfruit," is a deep reddish-purple berry native to Central and South America and a potent source of antioxidants. Its sweet, rich almost chocolatey flavor is featured in our smoothies, and the main ingredient in our Açaí Bowls. The açaí we serve is certified organic.
  • This alkalizing, nutrient-rich grass is a powerful detoxifier and an excellent source of iron, calcium, magnesium, amino acids, and chlorophyll. While it is part of the wheat family, wheatgrass is gluten-free. Try it in our Wheatgrass Rx, or in The Professional®.
  • We calculate the nutritional information for Juice Generation recipes using Edamam software and additional independent certifying agencies. All data is rounded to meet current U.S. FDA NLEA Guidelines. Due to the handcrafted nature of our juices and smoothies, actual nutritional values may vary slightly.
  • Our recipes are standardized for quality and consistency at 20oz so that you’re guaranteed a delicious drink every time. We’re happy to split our regular size into two 12oz cups if you’d like to share it.
  • We freeze bananas and some other fruits because it makes for thicker, tastier smoothies—and lets us source quality ingredients year round.
  • We do add ice for thicker, colder smoothies—but if you’d like us to leave it out, just ask!
  • Our central commissary in Long Island City delivers them to our Manhattan stores every morning.
      • Store Policies / Refunds
      • No, we can’t. To ensure safety and cleanliness, we can only serve the produce that we purchase and clean ourselves.
      • When you have the drink in your hands you can do whatever you want! But it’s against the law for us to take anything from you—produce, powders, supplements—to process through our machines. Our counter only works in one direction—from us to you.
      • Yes you can, and we're happy to fill your container instead of ours. However, you will still receive the standard product portion no matter what the size of your container.
      • Yes, you receive a 5% discount when you bring back either container back for a refill.
      • It is New York State law and we pay this tax to the State.
      • Sorry for the inconvenience, but we can’t take them because of problems with counterfeit bills. The largest bill we can accept is a $50.
      • Unfortunately, most of our stores do not have a public bathroom accessible to customers.
      • We love animals, but the NYC Department of Health has forbidden us to allow dogs in our stores.
      • Please leave your bike outside. Our stores are small, and we need as much room as we can to accommodate juice-thirsty folks.
      • We do offer nationwide delivery of our cold pressed juices. Fill a six-pack in our shop, or visit Cooler Cleanse to try a 1-Day, 3-Day, or 5-Day Juice Cleanse. If you're lucky to be a local, you can have any of our in-store products delivered to your door via Postmates.
          • LOYALTY PROGRAM
          • Download the Juice Generation app available in the Apple Store or Google Play and register. You can also register through our website.
          • Load money onto your account in the app and present your mobile device at the time of purchase. Remember, you’ve got to pay with the app to get points.
          • You get 2 points for every dollar you spend, and you earn $10 toward your next purchase when you reach 300 points! You'll also receive other fun perks along the way, such as a birthday treat and extra points for trying out new products.
          • The birthday credit is added to your account on the 1st day of your birthday month. All birthday rewards are valid for 30 days.
          • Yes. You can set up auto reload by logging into your account.
          • No. Our program is completely digital.
          • If you don't use them you might lose them. After 6 months of no activity, points will expire.
              • COMPANY INFORMATION
              • Yes. Gift cards are available in any amount and valid at every Juice Generation location.
              • Not at this time.
              • Nope. We’ve proudly been independently owned and operated in NYC since 1999.
              • We do not offer franchise opportunities. But thanks for asking.