Our juices are shipped right to your door, wherever you are in the continental U.S. We have three options: FedEx Priority Overnight shipping or, if you’re in New York City, you can come by and pick it up, or we’ll deliver locally.
Incorrect addresses. We ship to the exact address you enter at checkout. Please take a moment to ensure that the address is correct before finalizing your order.
Unopened shipments. All boxes are clearly marked “Perishable” and must be opened and the contents refrigerated upon receipt.
Gift shipments sent to recipients who are out of town or otherwise unavailable to receive their juices. Please notify recipient of the pending arrival of perishable juices.
Orders sent to a multi-unit dwelling such as apartment buildings may not be released unless someone is home to accept them. Please consider shipping to your work address where you can refrigerate your juices upon arrival.
Shipping charges vary and will be calculated at checkout before you complete your purchase.
We do not offer refunds after your order is confirmed. If you need to change or postpone your order, you must notify us at least 72 hours before your start date. We will give you a credit to use at any available time in the following 12-month period.
For example, if you are scheduled for a Thursday start date, you must inform us of changes by 9 a.m. Monday. We do not offer credit for cancellations made less than 72 hours before your start date. We cannot offer credit if you cancel during the cleanse. If there are medical reasons for canceling after the 72-hour deadline, we ask you to submit a doctor’s note. Requests for credit based on medical issues will be handled on an individual basis. We reserve the right to make decisions case by case.
If you live in Manhattan or Roosevelt Island, as well as parts of Brooklyn or Queens, you may be able to have your juices delivered locally to your door (as opposed to FedEx). We deliver as early as 7:30 a.m. to provide you with the freshest juices possible.The juices are hydraulically pressed just hours before you start your cleanse in order to retain their high nutritional integrity for three days when refrigerated. For other New York City deliveries outside of these areas, we will ship via FedEx Priority Overnight.
Refrigerate your juices right away! We ship your juices inside an inflatable insulated liner that converts a cardboard box into a cooler. Your juice will arrive packed in ice and chilled to approximately 40 degrees. The juices should be refrigerated as soon as you receive your delivery to ensure that they remain potent for up to three days. We recommend that you start your cleanse on the day the juices are delivered to ensure freshness.
Recycle! We are committed to reducing waste! Our juice bottles are made of #1 PET plastic, the easiest plastic to recycle. Please rinse and dispose of the bottles in your recycling. Cooler Cleanse and Juice Generation work exclusively with FedEx and PeriShip, the leaders in the management of overnight shipping of perishable products.
Email us or give us a call at 1-888-COOLERS.