We do not offer refunds after your order is confirmed. If you need to change or postpone your order, you must notify us at least 72 hours before your start date. We will give you a credit to use at any available time in the following 12-month period. For example, if you are scheduled for a Thursday start date, you must inform us of changes by 9am Monday. We do not offer credit for cancellations made less than 72 hours before your start date. We cannot offer credit if you cancel during the cleanse. If there are medical reasons for canceling after the 72-hour deadline, we ask you to submit a doctor’s note. Requests for credit based on medical issues will be handled on an individual basis. We reserve the right to make decisions case by case.